1 – PURCHASE SYSTEM in www.carnicassantos.com/tienda
Purchases made in www.carnicassantos.com/tienda are subject to current regulations and the rest of the legislation in accordance.
Purchases made in www.carnicassantos.com/tienda will be subject to the payment of value added tax (VAT) in accordance with the regulations in force for natural or legal persons residing in Member States of the European Union and for residents of non-EU countries.
Cárnicas Santos offers to make your purchase online, comfortably from anywhere saving you trips and long queues. Registering as a customer you can prepare your shopping lists easily, and we will take you home, guaranteeing maximum quality in all our products.
Freight is free in Salamanca capital.
In the rest of Spain, the shipping will be 10euros VAT included. For orders over 250 euros the freight will be free of charge.
Balearic Islands, Canary Islands and other places outside the Spanish territory, check our rates.
2 – THE SALE OF THE PRODUCTS
Product features and prices will appear on the screen. Items and services will be available for sale until the end of stock. The prices indicated on the screen are in euros, and include I.V.A. and they are the current ones, except for typing error. Offers are duly marked and identified as such. Their validity period is effective while they appear on your screen. The invoice will be shipped along with the order. The order confirmation sent by www.carnicassantos.com/tienda is not valid as an invoice, only as proof of purchase.
3 – ORDER FORMALIZATION
The customer who wants to make a purchase in www.carnicassantos.com/tienda must display the general conditions of purchase that are included in this section of the main page. The formalization of an order will be understood to be carried out under the total acceptance of the general conditions of sale contained on the page.
Along with the order you will receive an invoice issued by Carnicas Santos Lobo, S.L.
The products will be sent to the delivery address you indicate to us, within the deadlines stipulated according to the shipping mode service you have chosen.
4 – CUSTOMER SERVICE
If you are not satisfied with the products purchased in www.carnicassantos.com/tienda, you can return them within 24 hours from the receipt of the product. Returns must be sent along with the original of the return sheet, duly completed, that accompanies the packing slip. For any possible incident or complaint, we recommend that you contact the Customer Service, email@example.com.
The refund of the amount will be made by credit.
The rules regarding returns, (regulated by law of 15/1/96 number 7/1996) claims, guarantee and issuance of invoices, are as follows: Returns that do not come in its original packaging and with the product in perfect condition will not be accepted.
The delivery note stamped by Carnicas Santos Lobo, S.L., is valid as a guarantee of the manufacturer, this will take effect from the day the delivery is made at the buyer's home.
Claims for possible incidents such as the product being delivered damaged, damaged, wrong, or for any other reason liable for complaint, will be treated as follows: The original of the sheet must always be returned completed return that accompanies the packing slip. In the case of requesting a refund, the customer must send the product to www.carnicassantos.com/tienda, within 10 days of receipt of the order, and the costs of return, are borne by the customer, (according to Law of 15/1/96 number 7/1996). If on the contrary you want the replacement of the product, www.carnicassantos.com/tienda undertakes to deliver to the customer another product in perfect condition, and pick up the defective one when making the delivery.
5 -ORDER CONDITIONS
From Monday to Friday we prepare the orders with the guarantee that once they arrive, we will send it to you in 48 hours or 72 hours if it is in the Balearic Islands. In the case of perishable products, claims may be made up to 24 hours of arrival at your home. Cured products such as hams and sausages, we offer you a warranty of 15 days after receipt of the order, as long as it is in perfect condition.
6 -WEIGHT OF THE PRODUTS
By case of sale, as they are cutting products, the weight of some products may vary. So, for example, you may select 100 grams of a particular product but actually when serving your order you receive 110 grams or, conversely, 95 grams. Therefore, as this is a ground entirely unrelated to our will, we will not accept any claim in this regard. In any case, these variations in the weight of the products, will never exceed 20%.
7 -PAYMENT SYSTEMS
Payment can be made by credit or debit card through a virtual POS guaranteed by BBVA. Payment by credit card is made through BBVA's secure payment system. As it is a weight purchase (in which the final amount is subject to change), the virtual POS will initially authenticate the validity of the card. To perform such authentication, and to increase transaction security, the virtual POS will ask for a second verification through your security code card. Once the authentication of the card has been validated, the order will be placed and shipped having not already made the charge. Once finished and shipped the product, you will be verified by email the final amount of the same and through bbva's virtual POS it will be charged. When you select "Credit Card" as a means of payment, you automatically establish a secure and encrypted connection directly with the bank, so that the only ones who can see the card details are yourself and the financial institution, without you no one else, nor of course ourselves, can we have access to that information.
At the end of the order, if you have chosen this option as a form of payment, we will indicate our BBVA account number for you to make a bank transfer, or a deposit into our account at any BBVA branch. By means of this method of payment, we cannot guarantee the delivery service of 24/48 hours, since it depends on when the confirmation of payment of the order by you arrives. We recommend to speed up this process that you make an account of it, as it is the fastest. Some transfers may take several days.
8 -DATA PROTECTION
In compliance with the provisions of the LOPD, we inform you that the personal data provided by you will be incorporated into an automated file of Carnicas Santos Lobo, S.L. The purpose of the same is to be able to provide you with all kinds of service without having to refill this data. You have the right to access, cancel or rectify the data collected by you in that file.
Tlf:923 19 75 56